Welcome

Thank you for visiting my shop! I have been selling handmade items for over 8 years via Facebook, Instagram and through emails and word of mouth. I can custom make any item to match any theme you may have if you don't see it here! Contact me with any questions you may have! I'm excited to be a part of your special day!

My name is Rachel, and I am any and ALL parts of *golden*. I do emails, invoicing, shipping, designing, packaging and marketing all myself. All appliques are HAND CUT and HAND-MACHINE SEWN to the garment for maximum durability. Because of this, no two items will be exactly the same. Fabric placement varies, size varies, embellishments and fabrics may vary based on their availability season after season. You can be assured that you will NOT find ANY items anywhere else with such high levels of detail all done BY HAND. I am honored to be a part of so many special occasions!

With the exception of in stock items, all shirts are made to order. That being said, all shirts will be unique & may not look exactly like the shirt pictured. Most of the shirts that I make are custom, unique items. I specialize in creating a design to match even the most unique theme out there! Although I know that everyone has different ideas of what looks the best, ordering a "custom" item from me means that you give me the power to create what I think looks best. It is HIGHLY recommended that you request fabric options or layout examples of the design that you would like to ensure your satisfaction with the finished product. This can be done by requesting a "custom order" or sending me a convo .

I CANNOT offer "refunds" or "exchanges" for items as they are all custom made just for you unless a mistake has been made on MY END. Please request sizing info before ordering as I can't refund or exchange an item solely because the sizing didn't match up to your expectations. I attempt to share and provide sizing charts for any item either as part of the listing or as requested to help you make the correct size request. Again, all items are custom made for EACH order therefor I cannot accept an item back via return/exchange unless there was an error on my behalf.

Shirts and some fabrics may vary depending on availability. Please read listing information to be sure the tee style in the photo is the tee you will be receiving.

Payments

Payment MUST be received at time of order. I currently accept PayPal, Etsy gift cards and all major credit cards! You can pay via PayPal even without an account with a debit or credit card. For help on doing so, please click this link:

http://panelsyndicate.com/help/paypal

Shipping

ITEMS SHIP WITHIN 2-3 or 3-4 WEEKS FROM ORDER. This does NOT include shipping time. To ensure proper and timely delivery of your item/s, PLEASE be sure you list your date NEEDED on your order.

Processing times for RUSH ORDERS is 3-5 days plus shipping times, which range from 1-3 days. These can be done by requesting a RUSH ORDER for $20. Please check with me BEFORE placing your order if you need something quickly.

I ONLY ship via USPS Priority Mail (2-3 days). Please be aware that while I will SHIP your item within 2-3 weeks, the shipment itself is tagged on to those days. *golden* is also NOT responsible, financial or replacement-wise, for any issues with the United States Postal Service. Once the item leaves our studio we are no longer responsible for it. You will receive an email from Etsy with shipping notification. As long as this notification is 3 or more shipping days from the date you need the item (the maximum time needed via priority mail) *golden* will not be held responsible for any shipping issues that may incur from USPS. We have no control over the postal service and any incidents that may incur. USPS comes with insurance up to $50. I am happy to add additional insurance onto your package for $5 more.

Refunds

Due to the custom nature of my items I can not accept returns. I am happy to send measurements for items upon request. I take great care with each item to insure accuracy, however if a mistake has been made on my part please contact me immediately so I can work with you to correct the issue. Any item that has had a mistake made on my part MUST be returned to me within 1 week in it's original condition and not used and I must be contacted within 48 hours upon receipt that there is an issue. In the event that a replacement due to an error on my part is needed only an exact replacement of item will be made.

Additional

Please include all information in the notes to seller section during checkout. I need the first name for all personalized items and age if ordering a birthday tee including a number. I must have the name, age, size and DATE NEEDED (this does not mean the date of the party, this means the date you NEED the item in your hands) AT THE TIME OF CHECKOUT in the notes to seller section.

I can not process an order without this information. I must have the information during checkout as I make the item based upon what is on your order form. I can not be held responsible for changes made after an order is placed.

***** All personalized items include the first name only. If you need a double name please contact me, there is an additional fee for double names!

By purchasing this listing you are accepting all terms and conditions of *golden*. We are not responsible for any danger that may incur as a result of any embellishment coming loose from your garment. Please use extreme caution with small children and *golden* items containing small buttons, charms, rhinestones, etc.

Care Instructions:
turn item inside out and wash on delicate in cold water. Tumble dry low or line dry. Press with a DRY, warm iron.

How to contact me: Please contact me through the etsy convo system or email me at goldenshoptalk@gmail.com!

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